Privacy Policy

Last updated October 19, 2026. This policy explains what information CallBridge LLC ("we" or "us") collects, how we use it, and the choices you have.

Who this covers

CallBridge provides software that helps local businesses follow up on missed calls, request reviews, and send updates to their customers. Three groups of people have information in our system:

Business customers who subscribe to CallBridge and log in to their dashboard.
People who contact a subscribed business, for example someone who calls a business and receives a text back.
Visitors and prospects who use this website or ask to book a call with us.

Information we collect

Business account information: business name, owner name and email, owner phone number, the business phone number assigned through CallBridge, time zone, message templates, and a password (stored only in hashed form).
Call and text information: the phone number of a person who calls a subscribed business, the time and status of the call (answered or missed), the text messages we send and receive on the business's behalf, their delivery status, and any STOP requests.
Customer information a business adds: phone numbers a business enters for review requests or updates, and the content of updates the business sends.
Prospect information: when you ask to book a call, the contact name, business name, business address, email, and optional phone number you give us.
Website information: basic usage data such as pages viewed and device and browser type, collected through cookies and similar tools, including Google Analytics.

How we use information

To run the service: detect missed calls, send replies and review requests, show each business its own calls and texts, and send account and weekly summary messages.
To keep records of messages and opt outs so consent can be shown and honored.
To secure accounts, prevent abuse, fix problems, and improve the service.
To respond to people who contact us and to schedule onboarding calls.
To meet legal obligations.

Text messages and phone numbers

We do not sell personal information. We do not share mobile phone numbers, text message opt-in data, or consent information with third parties or affiliates for their marketing or promotional purposes.

Text messages are sent only in the ways described in our Opt In & Consent Policy. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

Who we share information with

We use a small number of service providers to operate CallBridge, and they handle information only to provide their service to us:

Twilio, which carries our phone calls and text messages.
Our hosting and database provider, which stores the data described above.
Google Analytics, which helps us understand how the website is used.
Calendly, where prospects are sent to choose a time for an onboarding call.
Error monitoring tools, which receive technical diagnostic information when something breaks.

We may also disclose information if the law requires it, to protect people's safety, or as part of a sale or reorganization of the company, in which case this policy would continue to apply to the information.

Cookies

We use a cookie to keep you logged in to your dashboard and cookies from Google Analytics to measure website use. You can block or delete cookies in your browser settings, though logging in will not work without the login cookie.

How long we keep information

We keep account information while an account is active. Records of calls and texts are kept so that consent and opt outs can be shown if ever needed, even after a business archives them from its dashboard. You can ask us to delete information we hold about you, and we will do so unless we are required or permitted to keep it, for example to honor an opt out.

Security

We use reasonable safeguards, including encrypted connections and hashed passwords. No system is perfectly secure, so we cannot promise absolute security.

Your choices

You can ask to see, correct, or delete information about you, and you can stop receiving text messages at any time by replying STOP. If you contacted a business that uses CallBridge, that business decides how it uses its own customer information, and you may need to contact them as well.

Children

CallBridge is built for businesses and is not directed to children under 13. We do not knowingly collect information from children.

Changes to this policy

If we change this policy we will update the date at the top. If the change is significant we will tell our business customers directly.

Contact us

Questions or requests about this policy: email support@callbridgeapp.com, or call or text us at +1 (833) 588-6479.