Opt-In & Consent Policy

How consent works

CallBridge sends text messages on behalf of local businesses (plumbers, electricians, HVAC, auto shops, salons, vets, chiropractors, and similar). Every message we send falls into one of these categories:

• A reply to a missed call. When someone calls a subscribed business's own published phone number and the call goes unanswered, that business's number automatically sends one text back to the caller. The message is a direct response to the call the person just placed themselves — it is not sent to any number that hasn't just called that business.
• A review request. Sent to a customer's phone number after that business marks a completed job for that customer, as a direct follow-up to service the customer already received.
• Account messages. Sent only to the business owner themselves (their own account login, password resets, and a weekly summary of their own call activity).
• Business updates. A subscribed business can send an update (new hours, a new service, and similar) to customers who have called or done business with them. These are sent only to opted-in customers — anyone can stop receiving them at any time by replying STOP, after which no further messages of any kind are sent to that number from that business.

CallBridge does not send messages to purchased contact lists, does not send unsolicited marketing, and does not text any number that has not either called a subscribed business directly or been added by that business as a customer they completed a job for.

Receiving a reply is optional

Agreeing to receive messages is not a condition of anything. Nobody has to sign up, check a box, or ask for a reply text — and nobody has to keep receiving one either. If a reply arrives after your own call and you don't want it, you can ignore it or reply STOP and no further messages will be sent to that number. Continuing to text a business back is always the recipient's own choice.

Opting out

Reply STOP to any message at any time to stop receiving further messages from that number.

Questions

Email support@callbridgeapp.com, or call us at +1 (833) 588-6479.